Frequently Asked Questions
What forms of payment do you accept?
We accept American Express, Visa, MasterCard and PayPal payments on our website. We are not able to accept prepaid gift credit cards for less than the full amount of your order.
If you would like to pay by check, you may send payment to us at 89 Elm St, New Salem, MA 01355. Be sure to calculate shipping and sales tax where applicable! There may be a slight delay in shipment while the check is processed.
Do I have to pay sales tax?
We are required by law to charge sales tax on orders shipped within the State of Massachusetts. We do not charge sales tax for orders shipped to other states.
How quickly will my order ship?
Most orders are shipped from our Massachusetts warehouse the same or the next business day (Monday through Friday).
How quickly will my order arrive?
It depends on the shipping method you’ve selected. All orders ship from our warehouse in Massachusetts. Our “Fastest” method will be delivered within 3 days of shipment. The “Basic” service can take up to 10 business days to the West Coast and other distant locations. . Find out more here.
Can I track my order?
You will be sent shipping confirmation with a tracking number (either USPS or UPS) when your order leaves our warehouse. These sometimes get caught by spam filters: if you can not locate your shipping confirmation, please feel free to contact us.
Where are you located, and do you have a physical store?
Our offices and warehouse are located in Western Massachusetts. We are an internet-only company and do not have a brick-and-mortar store. This allows us to keep our prices low!
Is it possible to place a special order?
We can special order some items from our manufacturers, and we’re always happy to advise you whether this is possible! Special orders require prepayment and are not returnable.
Can I add something to my order?
Orders once placed can generally not be added to or otherwise changed. Canceled orders will be charged a fee of no less than 5% of the order.
How do I use a promotional code or gift code?
These codes are to be entered in the appropriate fields on the second page of checkout. Be sure to click “Redeem”! The savings should then appear on your order.
Do you offer gift wrapping?
For many of our items, yes, we do. Where applicable, you will see a check box allowing you to select wrapping. There is a $4.50 charge per item. We use a classic unisex patterned paper.
Do you have a catalogue?
We occasionally issue catalogues and gift guides, so feel free to write us for more information. Our full selection of natural toys and folk art is viewable online.
What is your return policy?
We accept returns for a refund of the purchase price up to 15 days after the receipt of the order, so long as the items are in new condition and in their unmarked product packaging. Find out more here.
What if there is a mistake or damage with my order?
In the rare event that there is a mistake or damage, please let us know within 5 days of the order’s receipt. We will do our best to rectify the situation immediately.
Do you wholesale?
We do have several lines that we wholesale. You can find out more on our Wholesale page.
Do you accept purchase orders from schools?
Yes! We love selling to schools! Be sure that the purchase order is made on school letterhead, and that the order ships to your school.
Do you ship outside the U.S.?
We are not able to ship outside the U.S. at the present time. But we do accept foreign payment for orders shipped within the U.S. Please contact us for further information.