Shipping Rates and Delivery Time
$8.95 standard shipping within the Contiguous US, and most orders over $100 ship free!
DUE TO THE DISRUPTIONS TO CARRIER SERVICES CAUSED BY THE COVID-19 PANDEMIC, DELIVERY ESTIMATES FOR SERVICES AT ALL LEVELS ARE SUSPENDED UNTIL FURTHER NOTICE.
We will continue to process orders within 1 to 2 business days, but you should expect shipping to take longer than usual, even for the faster options.
Orders ship from New Salem, Massachusetts. Our standard method of shipping in the Continental US is by USPS Parcel Post, for a charge of $8.95. Orders over $100 generally ship free within the Continental US, via the carrier of our choosing: if you have a deadline within 6 business days, you should choose an upgraded service.
Should you require faster delivery, Fast shipping by Priority Mail or UPS Ground (up to 6 business days) is available at $12.50; we determine the carrier by the dimensions and weight of the package. Please let us know if you have a deadline and we will let you know the best service to choose.
These selections may be selected at checkout, and insurance may be added at that time as well. Orders to Alaska, Hawaii and APO boxes are usually shipped via Priority Mail and are not included in the flat rate for the Continental US. The Wooden Wagon reserves the right to ship packages of a certain size or weight via UPS or other, similar carriers. Time in transit is estimated from the day that the package is delivered to the carrier.
For Express (faster than 3-day shipping, please e-mail your inquiry (with the items to be ordered and your full name, shipping address, and daytime telephone number) to info (at) thewoodenwagon.com.
WE DO NOT CURRENTLY SHIP TO LOCATIONS OUTSIDE THE UNITED STATES. International customers wishing to ship to a US address should contact us.
We make every effort to ensure that items will be shipped by the next business day (M-F) via the U.S. Postal Service or UPS, but occasionally delays will occur.
|Basic Shipping under $15 (Continental US, up to 10 business days)||$6.95|
|Basic Shipping (Continental US, up to 10 business days)||$8.95|
|Basic Shipping over $100 (Continental US, up to 10 business days)||Free|
|Fast (up to 5 business days in Continental US)||$12.50|
|Fastest (3 business days in transit in Continental US)||$38.00|
|Shipping to AK / HI||$17.50|
Delivery times are estimates and not guarantees, and are calculated from the day that the package is delivered to the carrier, NOT from the day the order is placed. All orders ship from New England: delivery to the West Coast will be the outside end of the estimated delivery time.
If you need your items by a specific date, please let us know and we will advise you whether you should upgrade to a faster service. Please understand that holidays and periods of high traffic such as the Christmas season may cause delays in the shipping and delivery of orders.
Be sure that the shipping address you give us is correct and exact. Packages sent through the Post Office can not be redirected once shipped, and UPS charges $11.00 or more to reroute packages, a charge which we must pass on to the customer. Misaddressed packages that are returned to us will be charged the actual shipping cost: customers are responsible for the shipping charge for reshipped packages. The Wooden Wagon can not be responsible for packages sent to hotels.
RETURNS AND EXCHANGESRETURNS
No returns withour prior authorization.
Items unless marked otherwise may be returned within 15 days for a full refund (less shipping), so long as they are returned in their original packaging in new (resaleable) condition along with a copy of the sales receipt. Candles, birdcalls and mouthed instruments, and items on sale are not returnable.
Please alert us before making any returns: Simply let us know your name, order number and reason for return by writing us at firstname.lastname@example.org: We will reply with instructions for your return.
Orders that are returned within 15 days will receive a refund of the purchase price: shipping fees are not refundable. If your order received free shipping, this freight amount may be deducted from any return. A restocking fee of at least 5% may apply. The product packaging as well as the product itself must be intact in new, resaleable condition or a minimum fee of $5.00 will be deducted from the refund.
We are not able to make exchanges. Please place a new order. We can issue a store credit that may be used towards a new order, if you prefer.
Please include a copy of the original packing list with your shipment, and indicate whether you would prefer a store credit, exchange or refund (all refunds will be made to the card presented in making the transaction). We suggest that you insuring the package, and The Wooden Wagon is not responsible for packages returned to us. Return shipping charges are the customer's responsibility.
A shipping carton separate from the product's packaging must be used for return shipments.
Orders placed with a gift certificate are returnable for store credit only. Orders placed with a coupon are not returnable.
Reporting a ProblemProblems with an order, such as items damaged in transit or missing or incorrect items, must be reported within 5 days of receipt of shipment. Please call or write us at orders @ thewoodenwagon.com.
In the event of breakage or misshipment, replacements will be shipped only to the original shipping address. Orders placed using a coupon will be issued a refund or store credit in the event of damage: a replacement can not be sent.
Cancelling an OrderOrders may be cancelled if the order has not yet been made ready for shipping. Cancellations made more than two (2) hours after the original order was placed may be subject to a cancellation fee of 10% of the order.
Refused packages and packages returned with an incorrect address will be issued a refund of the purchase price, less the actual shipping costs. Please let us know if you decide to refuse your order as well as the reason.
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