About Us

ABOUT US

At The Wooden Wagon, we are all about the simple, the natural, the safe, and most of all the fun.

The Wooden Wagon was founded by a stay-at-home dad in 2003, and we continue to be a family business. From the very beginning we have sought out the highest quality natural toys, such as we would want our own three boys to have–predominantly from Europe and the USA. We pay attention to the play value, safety, workmanship, materials used and timelessness of each of our items. Simply put: we offer nothing that we would not want in our own home.



OUR TOYS

Most of our manufacturers are family-owned as well, and all of them share our values. They use the best materials, whether it is FSC wood, or organic cotton, wool or fabric, or non-toxic stains, paints and finishes. They oversee every step of production, and their toys are for the most part made in small batches. A great many of our toys are handmade, whether cut, turned on a lathe or carefully sewn and detailed by hand. Our manufacturers’ work environments are of the highest quality, safe and environmentally conscious.



OUR PHILOSOPHY

But just as important to our selection is the play value of each toy. We love open-ended toys that spark the imagination and lead children to find their own individual ways to play and tell a story. We have chosen toys that can be interpreted by the child in many ways, and that will be re-invented over many years as the child grows. We like toys that work in conjunction with other toys and thereby extend the play value even further.

And we believe that less can often be more. Simple toys–without noise or flashing lights and batteries–can inspire. We love wood for that reason: the simple, natural beauty of wood fosters a quieter, slower type of play, which we advocate in this busy, fast-paced modern world. We feel that this type of play allows the child the peace to develop imagination, creativity and originality.

But at the end of the day our toys need to be fun, and that remains our final criteria. Regardless of age, we strive to offer the best, natural toys available today and we hope that they will bring joy and many hours of happiness to the children in your life.



FREQUENTLY ASKED QUESTIONS


What forms of payment do you accept?
We accept American Express, Visa, MasterCard and PayPal payments on our website. We are not able to accept prepaid gift credit cards for less than the full amount of your order.
If you would like to pay by check, you may send payment to us at 89 Elm St, New Salem, MA 01355. Be sure to calculate shipping and sales tax where applicable! There may be a slight delay in shipment while the check is processed.

Do I have to pay sales tax?
We are required by law to charge sales tax on orders shipped within the State of Massachusetts. We do not charge sales tax for orders shipped to other states.

How quickly will my order ship?
Most orders are shipped from our Massachusetts warehouse the same or the next business day (Monday through Friday).

How quickly will my order arrive?
It depends on the shipping method you’ve selected. All orders ship from our warehouse in Massachusetts. Our “Fastest” method will be delivered within 3 days of shipment. The “Fast” selection ships via UPS Ground or USPS Priority Mail, and can take up to 5 business days for delivery. The “Basic” service can take up to 10 business days to the West Coast and other distant locations. . Find out more here.

Can I track my order?
You will be sent shipping confirmation with a tracking number (either USPS or UPS) when your order leaves our warehouse. These sometimes get caught by spam filters: if you can not locate your shipping confirmation, please feel free to contact us.

Where are you located, and do you have a physical store?
Our offices and warehouse are located in Western Massachusetts. We are an internet-only company and do not have a brick-and-mortar store. This allows us to keep our prices low!

Is it possible to place a special order?
We can special order some items from our manufacturers, and we’re always happy to advise you whether this is possible! Special orders require prepayment and are not returnable.

Can I add something to my order?
Yes, you can, if you contact us before the order has been packed and shipped. You should reply to your order confirmation, letting us know the item number and name (and quantity) that you would like to add. We will add the item and adjust the charge to your credit card or, if you used PayPal, send you an invoice for the additional charge. Please note that this may result in a slight delay in shipping.

How do I use a promotional code or gift code?
These codes are to be entered in the appropriate fields on the second page of checkout. Be sure to click “Redeem”! The savings should then appear on your order.

Do you offer gift wrapping?
For many of our items, yes, we do. Where applicable, you will see a check box allowing you to select wrapping. There is a $4.50 charge per item. We use a classic unisex patterned paper.

Do you have a catalogue?
We occasionally issue catalogues and gift guides, so feel free to write us for more information. Our full selection of natural toys and folk art is viewable online.

What is your return policy?
We accept returns for a refund of the purchase price up to 30 days after the receipt of the order, so long as the items are in new condition and in their unmarked product packaging. Find out more here.

What if there is a mistake or damage with my order?
In the rare event that there is a mistake or damage, please let us know within 5 days of the order’s receipt. We will do our best to rectify the situation immediately.
Do you wholesale?
We do have several lines that we wholesale. You can find out more on our Wholesale page.

Do you accept purchase orders from schools?
Yes! We love selling to schools! Be sure that the purchase order is made on school letterhead, and that the order ships to your school.

Do you ship outside the U.S.?
We are not able to ship outside the U.S. at the present time. But we do accept foreign payment for orders shipped within the U.S. Please contact us for further information.


Please use the links to the right to learn more about our toys, our folk art, and the Christmas folk art of the Erzgebirge.




Contact Us
The Wooden Wagon
89 Elm St
New Salem MA 01355

Toll Free: 1.877.885.7502
Local/fax: 1.978.544.6482

E-mail
Customer Service
info@thewoodenwagon.com

Orders
orders@thewoodenwagon.com

Returns
returns@thewoodenwagon.com

Links
About Our Toys
About Our Folk Art
About Our Christmas Folk Art

     
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